At AIMO, we want you to feel confident with every order. If a product doesn't fit or you change your mind, returning it is simple, fast, and free. Your experience matters to us, and we keep improving the process so everything is hassle-free.
You Have 30 Days
You can return products within 30 calendar days of the delivery date. The whole return is handled from your account, online — no paper forms needed.
| Detail | Info |
|---|---|
| Window | 30 days from delivery |
| Where | Your account → "My orders" |
| Eligible statuses | "Delivered" or "Completed" |
| Return cost | Free |
| Refund | Same payment method, within 15 working days |
How to Return — Step by Step
Returns are handled from your account, on the "My orders" page, and are available for orders with the status "Delivered" or "Completed".
Sign in to your AIMO account at www.aimo.md.
Open "My orders".
Open the order you want to return — it must have the status "Delivered" or "Completed" and be within 30 days of delivery.
Click the "Request a return" button.
Choose the quantity for each product you're returning — leave 0 for the ones you keep — and add a reason if you like.
Click "Start return" to submit your request.
You can track the return status right on the order page (awaiting the parcel, processing, refunded).
Order not confirmed yet? If an order has the status "New" (not yet confirmed), you can cancel it directly from the order page with the "Cancel order" button — no return needed.
Return Conditions
The product keeps its original appearance, unworn and unwashed, with tags attached.
The product is accompanied by proof of purchase (receipt / invoice / order confirmation).
The return request is sent within the 30 days from delivery.
Refunds
Once we receive the returned parcel and check the products, we refund you via the same payment method used for the order, no later than 15 working days. Returns are free.
Product Exchange
Need a different size or colour? The easiest way is to return the product and place a new order for the variant you want. That way your chosen item ships out immediately, without waiting for the return to be checked.
Return or Exchange In-Store
You can also return or exchange products directly at our physical stores:
AIMO Grand Hall — Grand Hall Mall, 3rd floor.
AIMO Port Mall — Port Mall, 3rd floor.
Please bring the product and your proof of purchase.
Questions? We're Here
For any question about returns, contact us: phone +373 76 008 200, e-mail oficiu@aimo.md. We'll be glad to help.